Instructions on the right of withdrawal for consumers
Right of withdrawal
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
Right of withdrawal
You have the right to cancel within 14 days in text form (by email to: contact(at)bodhisattvamusic.com) without giving reasons or – if the item is left to you before the deadline – by returning the item. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in connection with Article 246 § 3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to:
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In order to exercise your right of withdrawal, you must send by means of a clear declaration via email to contact(at)bodhisattvamusic.com of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (except the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties, and functionality of the goods.
„Checking the properties and functionality“ means testing and trying out the respective goods, as is possible and customary in a retail shop, for example. Transportable items are to be returned at our risk. You have to bear the regular costs of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet received the consideration or a have made the contractually agreed partial payment. Otherwise, the return is free of charge. Items that cannot be sent as a parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days.
Sample cancellation form for cancellation by email
(If you want to withdraw from the contract, please fill out this form and send it back.)
– To: contact(at)bodhisattvamusic.com
– I / we () hereby withdraw from my / contract concluded with us () for the purchase of the following goods () / the provision of the following service ()
– Ordered on () / received on ()
– Name of the consumer (s)
– Address of the Consumer (s)
– Signature of the consumer (s) (only when notified on paper)
– Date
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(*) Delete where inapplicable.
You can electronically fill in and submit the sample cancellation form or another clear declaration at the end of this website using the contact form. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).
If you use the contact form, please do not forget to fill in the “Captcha” field (a simple math problem) before sending a message. This proves that you are human and not a spambot.
- End of the cancellation policy for consumers –
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
– for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer’s personal needs;
– for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
– for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
– for the delivery of newspapers, magazines, or magazines except for subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature;
for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Notes on returns
The modalities mentioned in this section („Notes on returns“) are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section „Instructions on the right of withdrawal for consumers“.
Before returning the goods, customers are asked to report the return to the seller via email to contact(at)bodhisattvamusic.com in order to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are asked to send the goods back to the seller as a prepaid package and to keep the delivery receipt. The seller will reimburse the customer for the postage costs in advance, provided these are not borne by the buyer himself.
Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer’s possession, another suitable packaging should be used in order to ensure adequate protection against damage in transit and to avoid any claims for damages due to damage caused by inadequate packaging.